A recent photo on the Sondors Metacycle portal shows the black (or supermassive) version being assembled for delivery so what does that mean to us folks who ordered one? Not much I’m sure, there have been no shipping updates and my questions to Sondors get met with a form letter. Only 2,000 to ship and they can’t seem to communicate effectively to their customers. Becoming more and more disappointed in their rollout.
I understand the delays caused by the pandemic, shipping, chips, etc., but when you don’t communicate often enough people start to imagine the bad, not the good. There are many people who just troll the company (and likely don’t even have an order in), but there are also many of us who have an order, are in the first round, and just want more information on where OUR Metacycle is within the production and delivery lifecycle.
I’ve written twice to try and get some sort of status and the same auto response from “Rigo”. The first one seemed legitimate, but when you get the exact same content on the second request you know they are not applying themselves to fully supporting this product or their customers. I feel like this was a bad way to spend almost $6K. Oh well.
